Our online notification form is the best way to inform us of a death. It's quick and easy and should take about 10 minutes to complete.
You'll need to be able to provide some documents and key information when filling in the form, so it's best to have it all to-hand before you start.
We're here to help you through this process every step of the way. Here's what to expect once you've notified us of a death.
We understand that taking care of the necessary formalities while you're grieving is a lot to manage. Mourning a loss can make even the smallest tasks seem overwhelming and difficult. So we want to help. Below are some useful documents and links to support you through this process.
Use the Government's 'Tell Us Once' service to inform several government bodies of a death, in one go. This service will inform HMRC, the Department of Work and Pensions, the Passport Office, the DVLA, local councils and more.
It's quicker and easier to use our online notification tool to notify us of a death. But if you'd prefer to notify us by post you can write to us at Prudential, Lancing, BN15 8GB.
Or to notify us by phone, please call 0800 000 00. Lines are open 8am-6pm, Monday to Friday. 0800 calls are free from BT landlines and can vary from other providers. If you call us you'll be asked to tell us in a few words why you're calling. Just say "Notify you of a death" and you'll be passed to someone who can help.
How ever you choose to contact us, please provide us with as much information about the products and plans the deceased had with us. Including if they had more than one product or plan with us.
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